OUR ANNIVERSARY SALE ENDS IN:
00:00:00

BUY 2 GET -10% OFF

BUY 2 GET -10% OFF

DRESSES SANDALS JUMPSUITS BLOUSES SWIMWEAR LOAFERS SNEAKERS FLORAL TOPS HEELS

Shipping Policy

Mary & Susan Savannah ships exclusively within the United States.

Important Information

  • Order cut-off time: 10:00 PM ET (New York time, GMT -05:00)
  • Order processing time: 1–3 business days (Monday – Saturday)
  • Shipping time: 5–9 business days (Monday – Friday)
  • Total delivery time: 6–12 business days (estimate)
  • Busy periods: During high-demand periods, such as holidays and sales, delivery may take slightly longer than estimated. You will always be kept up to date by email.
  • Free delivery: Free shipping is available on all orders within the United States.

Orders are shipped via trusted courier partners. We currently ship within the United States only.

Shipping Process

Once your order is placed, you will receive an order confirmation email. Orders are processed within 1–3 business days (Monday – Saturday). After dispatch, you will receive a shipping confirmation email containing tracking details so you can monitor your delivery. Estimated shipping time is approximately 5–9 business days (Monday – Friday).

Possible Delays

While we aim to deliver within the stated timeframe, delays may occasionally occur due to factors outside our control. During busy periods, such as holidays, sales, and other high-demand moments, delivery may take slightly longer than usual. If this affects your order, you will always be kept informed by email. If your parcel has not arrived within the estimated delivery window, please allow an additional 3 business days (Monday – Friday). If your order still has not arrived after this period, please contact support@marysusansavannah.com so we can investigate further.

Cancellations

If you need to cancel your order, please contact support@marysusansavannah.com as soon as possible. Please note that cancellations cannot be processed once an order has been shipped.

Damaged or Incorrect Items

If your order arrives damaged or does not match what you ordered, please email support@marysusansavannah.com immediately and include clear photos of the issue. Our team will review your request and arrange a suitable resolution.

Contact

For any questions regarding your order or shipment, please contact us at support@marysusansavannah.com.

Business hours (ET): Monday – Friday: 9:00 AM – 5:00 PM Saturday: 10:00 AM – 2:00 PM Sunday: Closed